Return & Exchange Policy

At Camali Bijoux, every piece is crafted from authentic 18K solid gold and carefully inspected before it leaves our boutique. We are committed to providing exceptional quality and customer satisfaction.

Exchanges

We gladly accept exchanges within 7 days of receiving your order.

To qualify for an exchange:

• The jewelry must be unworn and unused.
• The item must be in its original condition with all original packaging.
• The exchange request must be made within 7 days of delivery.

Once your item is received and inspected, we will process your exchange.

Returns

Due to the nature and value of our products, all sales are final.

We do not offer refunds for:

• Change of mind
• Incorrect size selected by the customer
• Personal preference

Please contact us before placing your order if you need sizing assistance.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the item
• Photos of the packaging

We will resolve the issue as quickly as possible.

Earrings

For hygiene reasons, earrings cannot be exchanged or returned unless they arrive damaged or defective.

Personalized & Custom Jewelry

Personalized, engraved, resized, or custom-made jewelry cannot be returned or exchanged.

Shipping Costs

Shipping fees are non-refundable.

Customers are responsible for return shipping costs unless the error was made by Camali Bijoux.